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Returns

Right of withdrawal


You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or have taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear declaration (a letter, fax or e-mail).

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.


Consequences of the revocation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We may make a deduction to compensate for the loss in value of the goods delivered if such loss in value was caused by unnecessary use of the goods. For this refund we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notified us of the revocation of this agreement. The period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

You pay the direct costs of the return.

You only have to pay for a possible loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking their condition, properties and functionality.